R. L. Polk & Co.

When a motor vehicle recall is necessary, you need to act quickly and with confidence in order to notify the maximum number of affected registered owners—to maintain customer loyalty, limit legal liability and reduce damaging costs.

Working with an inexperienced provider puts you at risk. Polk is an experienced and trusted leader in recall services to automotive manufacturers. Our strong association with the Department of Transportation (DOT) and the National Highway Traffic Safety Administration (NHTSA) has afforded us an in-depth awareness and understanding of the necessary action steps to execute a successful recall campaign.

When you partner with Polk you receive:

Quick File Delivery—Normally turned within one to three business days depending upon the amount of data and additional services required
Polk’s National Vehicle Document Repository (NVDR)—The most comprehensive and accurate database you’ll find anywhere— over 734 million records of automotive, truck, trailer, bus, recreational vehicle, and motorcycle owner information by Vehicle Identification Number (VIN)
Custom Reporting—Assists Recall Analysts in understanding results and answering questions posed by Legal and NHTSA
An Audit Trail—All documentation associated with each recall program is maintained for a ten-year period to protect and assist OEMs in the event of legal action
A Comprehensive Solution—Including National Change of Address (NCOA), phone number appends, disaster recovery and legal consulting services
Full-Service Options—Printing recall letters, assembling notification packets, producing mailing labels and other mail content, securing all available postal discounts, gathering and reporting returned and/or undeliverable mail