In late 2004, Polk embarked on the journey to achieve ISO 9001:2000 Certification. ISO 9001:2000 is the most accepted quality system standard in the world. It describes the minimum requirements for an effective quality management system.

A quality management system is defined as the processes, procedures, records and forms in place to provide products that meet customers’ requirements and enhances customer satisfaction through continual improvement.

ISO 9001:2000 is a common sense approach to conducting business which challenges companies to:

• Say what you do
• Do what you say
• Prove it
• Improve it