Position Summary:

Using consultative selling techniques, this position is responsible for selling the organization’s products/services via telephone, with responsibility for closing new business sales.

Primary Responsibilities:

• Adapts a suggested outline for how to approach customers and close deals.
• Generates prospective customers through cold calling.
• Closes sales generated by cold calling.
• Calls prospective customers to explain type of service or product offered.
• Quotes prices and tries to persuade customer to purchase product and/or service.
• Answers customer questions, such as pricing, scheduling, shipping, and questions or problems regarding company products.
• Strives to achieve specific sales goals while always maintaining quality standards of presentation and proper adherence to client requirements.
• Records all information needed for set-up of an account into Salesforce.com and maintains history of transactions and notes for complete customer profile.
• Effectively utilizes various sales tools provided to enhance skill level and increase the volume and profitability of sales to customer base.
• Answers calls received from customers and Customer Development Executives and moves the customer from information-seeking to purchasing the product.
• Keeps management informed of any pertinent changes regarding customer recommendations/suggestions and/or changes in the competitive environment.
• Acquires and maintains thorough knowledge of the products/services within area of responsibility.
• Acquires and maintains knowledge of the automotive and/or dealer industry.

Secondary Responsibilities:

• May participate in monitoring sessions for clients upon request and provides feedback to account management and clients on script suggestions, etc.
• May run queries and create reports as needed.
• Performs other duties as requested by management.

Relationships/Contacts:

Works with customers, production teams, sales support and billing

Minimum Qualifications:

• Bachelor’s degree with six months to one-year prior experience and proven track record selling business-to-business products or services or equivalent combination of education and experience.
• General knowledge of the automotive/dealer industry.
• Excellent communication and customer service skills.
• Has experience using databases, software applications and Microsoft Office programs.
• Ability to anticipate and handle difficult customer situations.
• Ability to learn and understand Polk’s data, products, and services and their uses for the automotive and/or dealer industry.
• Strong negotiation skills required.

Other Requirements:

Core selling hours are between 8:00 a.m. and 5:30 p.m. Employees may be required to work a set schedule based on business needs to ensure phone coverage during these core hours.